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As you may recall, I’ve been patiently (okay…maybe not-so-patiently), but anyway, I’ve been waiting on my Roomba. I ordered it a full month ago.

After waiting the ridiculous(!) required NINE business days to check up on it, I contacted buy.com, known to me for the good prices and horrific customer service. I answered an intermidable questionarie that basically boilded down to, “Are you too stupid to look through your boxes to make sure you found everything or what?” Except the other box I got was about the size of a loaf of bread. Yeah…well, I don’t know about their magic packing techniques, but I think I would have noticed a Roomba crammed into the remaining 2 square inches filled with packing peanuts, man.  But anway, I jumped through each ridiculous hoop.

And then they said, “Well, would you like to cancel your order and request a refund?”

And I said, “No. I ordered the Roomba because I wanted a Roomba. I would like to request my Roomba.”

And they said, “Well, since you still want the Rooma, why don’t you cancel your order, request a refund and reorder the Roomba?”

I said No. Specifically:

> I don’t really want to pay a second time for an item I haven’t received, and
> then initiate a refund request for the one I didn’t get. That doesn’t make
> sense to me. I’m not having a “Roomba Emergency,” so please just ship me
> the missing item as soon as you can. It’s been ordered and paid for once, which
> seems sufficent.  Thank you.

Seems pretty clear, right? Not all that hard. I glanced over their response  to that, always a few days later, and got that it meant “wait more.” So I was trying to think about other stuff, but decided to check on it today, since it’s been a full goddamned month. Time to get back to it. I pulled out their response…Uh…

“We apologize for the delay in processing your claim. Following your request we have updated your lost/short shipment claim to reflect a refund instead of a replacement. We assure you that we are working diligently to resolve this issue.

We appreciate your patience and thank you for your loyalty.”

Ow. Ow. My brain hurts. First of all, what in there sounded like “cancel my order?” Huh? Huh? I don’t think so. And on top of that, I’m NOT patient, and I’m not loyal to ‘em! I cuss ‘em everytime I hear the words “buy.com” or see one of their new damnedable commercials. “Spend your money on customer service instead of adverstising, you no-good motherfuckers!” I call out to the tv. But anyway…good I doublechecked, finally. Oh, and the refund did process…a couple of days ago. Jesus.

But you know what? I’ll tell you–I’m still an optimistic fool. I reordered it from them.  

  :razz:

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